Asked for current process so she can write the Vin E5-11 spec. Five questions: who owns reviews; Trustpilot/G2/Capterra invite after purchase (when, from which email, who set up); who replies and the reply rule; incentives used or banned; who owns replies going forward / only approved product facts.
Why: AI cites Trustpilot and G2; listings mix with hypertune.com (other company). Bobby has listing-correction; this is the post-purchase half.
What files already say (not a full E5-11 answer):
https://www.trustpilot.com/review/hypertune.gg (Vin said COMPREADY→Hypertune; not re-verified). Old compready.gg Trustpilot is a different listing.XMind notes: app.xmind.com/share/yMDsx69t
Page he reviewed: hypertune-gaming-guide.pages.dev (live draft; SEO body edits stay local until C3-7 / round 2).
| # | Topic | Travis said | Match to drafts? |
|---|---|---|---|
| 1 | GPU scheduling line | CS2 guide line is accurate: “Hardware-accelerated GPU scheduling: On. Settings > System > Display > Graphics > Advanced graphics settings. Restart the PC after changing it.” Asks if an explanation is needed. | Same wording already on Fortnite / Warzone Windows steps. |
| 2 | Money-back scope | Believes Austin answered; first payment only. | Matches facts / buyer: 7-day guarantee on first payment; renewals not refundable. |
| 3 | Customer emails | Shared inbox: support@hypertune.gg (support), legal@hypertune.gg (legal), operations (everything else). Full operations address cut off. | Conflicts with Vin 29 Oct / E3-50: refunds and public facts use info@hypertune.gg only. Do not overwrite facts until Austin/Vin reconcile. |
| 4 | CS2 FPS data | In this chat (not pasted into Som capture). | Need the actual numbers from chat if E4-8 / evidence needs them. |
| 5 | Claims / 60% | Austin: “up to 60%” okay (a user saw it in the test); sample too small to be definitive; mean was 26.9% increase. | Approved public line stays “Users see up to 60% higher FPS.” Mean 26.9% is evidence-only; do not put on pages unless Vin/Austin say so. Fits E4-8 later review. |
| 6 | Naming other tools | Can name NVIDIA App, AMD Adrenalin, MSI Afterburner; they are not 1:1 PC optimization tools like Hypertune. Message cut mid-sentence. | Aligns with FPS guide naming those tools without calling them Hypertune-class optimizers. |
Hoa — short answer on E5-11 process from Som's files (not the full ops truth): • Owner of reviews today: not written down in our drafts. Travis said he'll compile what was said in chat / SEO call. • Auto Trustpilot/G2/Capterra invite after purchase: not documented here (when / from which email / who set up). Unknown until Travis/Austin answer. • Who replies + reply rule: not documented. • Incentives: V13/facts say do not seed reviews or offer rewards for reviews (treated as fake). That is the written ban until ops says otherwise. • Reply facts going forward: use approved product lines only (facts page / Vin). Bobby has the listing-correction brief for hypertune.com mix-ups. Trustpilot URL we have on file: https://www.trustpilot.com/review/hypertune.gg (Vin said it was renamed from COMPREADY; not re-checked). I'll wait for Travis's compile unless you want me to chase Austin on invite + reply owner only. Som
Travis — got the Gaming Guide XMind and the six answers. Gaming guide: notes saved. Live page stays as-is until round 2 (C3-7); Hoa has local SEO notes separately. https://hypertune-unsent-notes.pages.dev/c3-7-gaming-guide-seo-notes/ Quick checks on your answers: 1) GPU scheduling line — already matches Fortnite/Warzone. Say if you want a short "what it does" sentence added. 2) Money-back first payment — matches facts/buyer. Good. 3) Emails — support@ / legal@ / operations noted. Public refunds on facts still say info@hypertune.gg only (Vin 29 Oct). Flag if ops wants that changed. 5) 60% + mean 26.9% — pages keep "Users see up to 60% higher FPS." Mean stays off-page unless you/Vin say otherwise. 6) Message cut after Afterburner — please send the rest when you can. Also still waiting your compile for Hoa's E5-11 review-programme questions (owner, invite, reply rule, incentives). Som
Related: Travis content list · C3-7 gaming guide notes